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Privacy policy

Last updated: March 22, 2026

Elvin Clothing operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Elvin Clothing is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Credit card, debit card, and financial account numbers, transaction details, and payment confirmations.
  • Account information: Username, password, security questions, and preferences.
  • Transaction information: Items viewed, cart additions, wishlists, purchases, returns, and past transaction history. 
  • Communications: Information included in customer support inquiries or other messages sent to us.
  • Device & Usage information: IP address, browser type, device identifiers, and how you navigate the Services.

2. Personal Information Sources

We collect personal information:

  • Directly from you: When you create an account, make a purchase, or contact us.
  • Automatically: Through cookies and similar tracking technologies when you visit our site.
  • From third parties: Including service providers (like Shopify) and marketing partners. 

3. How We Use Your Personal Information

We use your information to:

  • Provide and Improve Services: Fulfill orders, process payments, and customize your shopping experience.
  • Marketing: Send promotional emails or SMS (where opted-in) and show targeted advertisements. 
  • Security: Detect and prevent fraudulent transactions and protect our legal rights. Communication: Provide customer support and respond to your inquiries.

4. Relationship with Shopify

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. For more information, you may read the Shopify Privacy Policy.

5. Your Rights and Choices

Depending on your location (including rights under the Australian Privacy Act 1988), you may have the following rights:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correct: Request that we update or correct inaccurate information.
  • Right to Delete: Request that we delete your personal data.
  • Opt-out: Unsubscribe from marketing communications at any time via the "unsubscribe" link in our emails.

6. Security and Retention

No method of transmission over the Internet or electronic storage is 100% secure. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements.

7. International Transfers

As an Australian-based brand, please note that your information may be transferred, stored, and processed outside of Australia (for example, via Shopify's global servers). We ensure that any such transfers comply with applicable data protection laws.

Contact Us

Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please contact us:

Email: support@elvien.com.au